In case you’ve bought a hosting package and you’ve got certain enquiries connected with a concrete function/feature, or in case you’ve stumbled upon some challenge and you need assistance, you should be able to get in touch with the respective help desk team. All web hosts use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, because the best way to fix an issue most often is to open a ticket. This method of correspondence makes the responses sent by both parties simple to follow and allows the customer care team members to escalate the problem in case, for example, an administrator must get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll need to have at least 2 different accounts to get in touch with the client care staff and to actually administer the hosting space. Non-stop switching from one account to another can be a headache, not to mention the fact that it requires a long period of time for the vast majority of hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our Linux shared web hosting packages isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you need with only several clicks of the mouse, without logging out of your account. The ticketing system features a quick-search box, which will help you trace any ticket that you’ve submitted in the past, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a given problem before you actually open a ticket. The response time is no more than 1 hour, so you can receive prompt assistance at any moment and if our help desk team recommends that you do something within your account, you can do it immediately without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, so you won’t require a separate platform to contact our technical support team – you can do it on the spot in the event that you experience a challenge. Opening a new ticket takes a couple of mouse clicks and tracking down an older one is equally simple. With our smart search option, you can quickly find any ticket that you’ve already opened. You can submit a ticket at any given time as our support team representatives are on duty 24x7x365 and respond in no more than an hour, although it rarely takes that much to obtain assistance. With Hepsia, you will have everything in a single location and you can forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple issue.