Integrated Ticketing System in Shared Web Hosting
The ticketing system that we use for our Linux shared web hosting packages isn’t separate from the web hosting account. It’s an integral part of our all-encompassing Hepsia hosting Control Panel and you will be able to access it whenever you need with only several clicks of the mouse, without logging out of your account. The ticketing system features a quick-search box, which will help you trace any ticket that you’ve submitted in the past, if needed. Plus, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to resolve a given problem before you actually open a ticket. The response time is no more than 1 hour, so you can receive prompt assistance at any moment and if our help desk team recommends that you do something within your account, you can do it immediately without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting packages, so you won’t require a separate platform to contact our technical support team – you can do it on the spot in the event that you experience a challenge. Opening a new ticket takes a couple of mouse clicks and tracking down an older one is equally simple. With our smart search option, you can quickly find any ticket that you’ve already opened. You can submit a ticket at any given time as our support team representatives are on duty 24x7x365 and respond in no more than an hour, although it rarely takes that much to obtain assistance. With Hepsia, you will have everything in a single location and you can forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple issue.