A live chat is one of the many ways of communication provided by some web hosting suppliers as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand a word in comparison to a call with a representative. Furthermore, when the trouble that you have needs some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can use a live chat assistance service without charge as long as you have web accessibility even if your web hosting supplier is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that numerous problems are usually resolved when you talk with a live person, we offer a live chat service for all our potential and current customers. Our chat is accessible every day and our customer care agents can assist you with a wide range of questions and troubles. In case you aren't our client yet, you're able to learn more about our shared web hosting plans and the website hosting platform in general so as to be certain that your websites will run properly on our servers. If you already have an account and you have some questions or you experience any issues with some of our solutions, you will be able to join us on the live chat and we can supply you with the required information or assist you to troubleshoot the problem. You'll have to open a trouble ticket for some troubles that need longer time or the expertise of a system administrator, but for a lot of common problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we offer with all of our Linux semi-dedicated hosting packages, you can find the replies for any questions you may have or have numerous troubles taken care of right away. Our chat service is online each and every day, so that you are able to talk to an agent even on weekends and holidays. If you're not sure which package would be better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you may join our live chat prior to purchasing anything. If you are an existing customer, you'll be able to obtain more details about account settings, billing issues and a variety of common technical problems you may experience, for example in case you are unable to set up an email account in a client on your computer. The live chat can save you considerable time no matter where you are or when you contact us.