If you’ve ever got any enquiries relating to the hosting service or you experience a problem with your websites, you will have to get in touch with the hosting provider’s customer support team. It may not matter how swiftly they will respond if you have a generic inquiry, but an issue like a failed app update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you have to wait for the support team to help you out, the longer the site will be inoperative. If you offer services or goods online, any outage will influence your site in a damaging way and you can lose existing or prospective clients. Lots of hosting providers, particularly resellers, handle trouble tickets and e-mails within 24 hours, but in the online era that is far too long, as clients will scarcely ever go back to a site that is not functioning properly over a lengthy interval.

One-Hour Response Guarantee in Shared Web Hosting

In case you’re using one of our Linux shared web hosting packages and you’ve got a question or bump into a certain difficulty, you can contact us 24x7 by submitting a customer support ticket or by writing an e-mail and we’ll make sure that you receive a reply in less than 1 hour. In case the issue can be solved, we will do it before we reply, while if there is something that you have to do on your end, we will give you all the required information – what settings to check, what workable solutions to try, and so on. Normally, you’ll receive a reply within maximum thirty minutes, which means that waiting around for hours and hours or even for more than one day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any question that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we understand precisely how crucial it is to obtain quick help, we guarantee that you won’t ever have to wait around for more than sixty minutes to get a response to any support ticket that you send through your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. Moreover, our client and technical support staff is working 24/7, which means that even if you open a ticket during official holidays, you’ll always get an instant response, which will contain the answer to a question, the solution to an obstacle or the info necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to waste a day hanging around waiting for a reply like you would with plenty of other hosting providers.