One-Hour Response Guarantee in Shared Web Hosting
In case you’re using one of our Linux shared web hosting packages and you’ve got a question or bump into a certain difficulty, you can contact us 24x7 by submitting a customer support ticket or by writing an e-mail and we’ll make sure that you receive a reply in less than 1 hour. In case the issue can be solved, we will do it before we reply, while if there is something that you have to do on your end, we will give you all the required information – what settings to check, what workable solutions to try, and so on. Normally, you’ll receive a reply within maximum thirty minutes, which means that waiting around for hours and hours or even for more than one day to receive help is something unthinkable. Our sixty-minute response guarantee applies to any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we understand precisely how crucial it is to obtain quick help, we guarantee that you won’t ever have to wait around for more than sixty minutes to get a response to any support ticket that you send through your semi-dedicated server Control Panel. In reality, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any issue irrespective of what its nature is – billing, general or technical. Moreover, our client and technical support staff is working 24/7, which means that even if you open a ticket during official holidays, you’ll always get an instant response, which will contain the answer to a question, the solution to an obstacle or the info necessary to solve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever need to waste a day hanging around waiting for a reply like you would with plenty of other hosting providers.