24/7 Customer Support in Shared Web Hosting
All of our Linux shared web hosting packages come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting services well before you make an order or you're a current customer and you have any question or a issue, you can contact us any time, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters that require longer time to analyze and take care of. Unlike a number of other web hosting suppliers, our trouble tickets come with a warranted maximum response time of just 1 hour, so whatever your trouble is, it will be resolved on time and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 tech support services even on public holidays. Your websites will be available all the time and so will we. With quite a few contact options, you're able to choose the best way to get in touch with us and learn more about our solutions in case you do not have an account yet, or request support in case you are already among our customers. You'll be able to call us, have a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options feature 1-hour answer time guarantee, though it hardly ever takes over 20 min to get assistance irrespective of the nature of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in VPS Hosting
In case you obtain a virtual private server through us, you will be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have several local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. When you are an existing customer and you're looking for assistance with some technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you will be able to send an e-mail message and we will handle the problem and send you an answer within 1 hour. The reply time is warranted 24/7, including holidays and weekends, however for most problems it takes a maximum of half an hour to receive assistance. Our support service covers your VPS plus all of the pre-installed software it includes, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max response time guarantee, you will take advantage of lightning-fast support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email related to any issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs longer time to be resolved or if it should be sent to our admins, as it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.