Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • We provide a one–hour response warranty for each ticket or e–mail that you submit to our customer care staff. We’ll quickly reply to all typical enquiries and forward the matter to our sysadmins in case further assistance is needed. If you make use of the Admin Services package, we will execute any of the included server management services at a time that has been agreed upon preliminary.

  • Top quality support service

  • An Outstanding Tech Support Service

  • We will be available to you round–the–clock to respond to any enquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated web hosting server. If you also require support tackling server management procedures, you can have a glance at our Admin Services package, which includes data backup hard disk space, Operating System updates every week, server monitoring and restarting services, as well as installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can perform. The majority of how–to articles in addition video versions that show all the actions that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.