Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Warranty

  • Our technical assistance Dept is present round the clock to attend to each of your help tickets. Every ticket you send out to us is going to be addressed within no more than 60 minutes. If your case demands the assistance of an admin, we’ll forward the ticket to the technician on shift and will notify you that the issue will soon be resolved.

  • Top quality support service

  • Professional Customer Assist Service

  • Our tech assist staff is going to be on shift for you day and night to to respond to all help demand tickets that you send. We offer tech assistance for all the programs that are installed in advance on your machine. These include our custom created Web Hosting Control Panel, the preferred OS and also the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • Each part of the Web Hosting Control Panel that is offered for free with your VPS offers you a built–in knowledge base. You’ll see a collection of extensive how–to content articles and a selection of step–by–step video tutorials that present all the common web site supervision duties. You can access them by clicking the Help or Video keys in the top right side of each Control Panel section.